Refund policy

60-Day Return and Refund Policy

You may request a return within 60 days after your order is delivered.

Eligibility

Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. To request a return, email support@haloru.com before sending anything. Returns sent without prior approval may not be accepted.

Return address

Haloru is operated by 东莞市瑞商电子商务有限公司.
Room 302, No. 16, Lane 1, Dali Zhi, Huangwu, Dongkeng Town, Dongguan, Guangdong 523000, China
中国广东省东莞市东坑镇黄屋大荔枝一巷16号302房

Return shipping and fees

For damaged, defective, or incorrect items, Haloru will cover reasonable return shipping costs. For returns due to a change of mind, the customer is responsible for return shipping. Original shipping charges are non-refundable. We do not charge a restocking fee.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact support@haloru.com promptly and include your order number and clear photos or video so we can resolve the issue.

Non-returnable items

Gift cards and items clearly marked as final sale cannot be returned. Sale items that are not marked final sale remain eligible under this policy.

Exchanges

The fastest way to exchange an item is to complete an approved return and place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact support@haloru.com.