FAQs

Not at the moment. HALORU currently accepts orders for U.S. delivery addresses only.

We fulfill orders in China and ship them to our customers in the United States.

Shipping is free on U.S. orders. That includes Standard and Express when Express is available at checkout. You'll see the available options before placing your order.

Orders are usually processed in 1–3 business days. Standard delivery then takes an estimated 8–14 business days, for an estimated total of 9–17 business days from order to delivery. Weekends and public holidays aren't processing days, and carrier or customs delays can sometimes change the estimate. Read our shipping policy for details.

When tracking is available, we'll email the tracking number to the address you used at checkout. It may take up to 72 hours after shipment for the first tracking update to appear.

Email support@haloru.com as soon as you can, with your order number and the change you need. Cancellations are possible before shipment; we can't guarantee address changes once an order has entered fulfillment.

Please email support@haloru.com with your order number. For damage, a defect, or the wrong item, include clear photos or a short video so we can look into it.

You can request a return within 60 days after delivery. Items need to be unused, in their original condition and packaging, with proof of purchase. Please email us before sending anything back. Gift cards and items clearly marked final sale aren't eligible; see our return and refund policy for the full terms.

If an item is damaged, defective, or incorrect, HALORU covers reasonable return shipping costs. For a change-of-mind return, you're responsible for return shipping. We don't charge a restocking fee.

We'll let you know once your return has been received and inspected. If approved, the refund goes to your original payment method within 10 business days. Your bank or card provider may need a little longer to post it.

They warm a jar candle from above, releasing fragrance without lighting the wick. Our current candle warmer lamps have four brightness settings and 2-, 4-, or 8-hour timer options. Place the lamp on a stable surface, follow the candle maker's instructions, and keep the lamp and warm wax away from children and pets.

The lamp comes with a USB cable and brightness controller. It uses 5V/1A USB power. Because the resin scene is handcrafted and the base uses natural wood, wave details and wood grain may vary slightly from piece to piece.